Refund policy
Returns and Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.
To be eligible, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
How to start a return or exchange
- Visit our returns portal at womanswork.loopreturns.com
- Enter your order number (found in your order confirmation email) and your zip code
- Follow the simple steps to request a return, exchange or refund
- You'll receive instructions right away, including a prepaid shipping label where available
There's no need to include your packing slip. Items sent back to us without first requesting a return through the portal cannot be accepted.
Exchanges
Need a different size or color? Choose an exchange in the returns portal and we'll help you find the perfect fit. There's no need to place a separate order.
Damages and issues
Please inspect your order upon arrival and contact us right away if an item is defective or damaged, or if you receive the wrong item, so we can make it right. Please note that size and fit issues are not considered manufacturing defects; these can be exchanged through the returns portal.
Questions?
As a small, woman-owned business, our phone lines are open Monday to Friday, 10am–12pm Eastern Time. If you call outside those hours or leave a message, we'll return your call the following business day. You can also email us anytime at customerservice@womanswork.com, or call us toll-free at 1-800-639-2709.